Sentiment Analysis of the earnings transcript to help figure out if there are any bullish or bearish sentiments that could be gathered from it. We're doing ML and AI based analysis on the earnings call to get some more insights.
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| Statement |
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| Finally, as I shared on the last call, we continue to feel good about our balance sheet and how we are positioned in the current environment given our relatively low leverage |
| In the quarter, revenue grew 8% as we had a strong finish to the extended filing season |
| We continue to enhance the user experience, have seen improved App Store ratings, and feel good about the increase in new client accounts and engagement |
| And as the quality of our experience has grown, we feel more and more confident about closing that price gap |
| In addition, we saw consumers in need of cash, and many turned to H&R Block to meet their financial needs with our new Emerald Advance offering, which we believe bodes well for the tax season |
| Overall, I feel very good about our results |
| And as Tony said, we have a really strong start to the season, a good first-half, and now it's about execution for the balance of the year |
| Assisted small-business tax volumes finished the extended season with momentum |
| We had nearly a 4% increase in net average charge, and we continue to see favorable trends in bookkeeping and payroll |
| While the second quarter only included two weeks of the filing season given the October 15 deadline, we feel great about the start of the year |
| Overall, I continue to be pleased with the growth we're seeing in Small Business |
| And, obviously, we've got a long way to go, but signs so far look good that we can achieve the guidance |
| So, I feel good about heading into tax season |
| The quarter we just reported was really strong |
| So, long way to go, but we feel good about the start of the year |
| I'm pleased with our performance and confident in our ability to drive value for shareholders through our business results and capital allocation |
| And the one that has been of center focus this year is early season refund advance and strong value communication to EITC filers |
| In all, we feel really good about our DIY product and strategy |
| And I'm feeling very good about today |
| I believe this is a great use of capital, and I am pleased with what we have accomplished |
| While the first-half of the year is a small portion of our overall fiscal year, I am pleased with our performance |
| Loss per share from continuing operations improved from $1.43 to $1.33, while adjusted loss per share from continuing operations improved from $1.37 to $1.27 |
| Our progress across this imperative is one of the reasons we feel well-positioned for this tax season |
| To begin with, we achieved our hiring goals, and saw continued strong trends in tax pro retention |
| And what you may see the most is what you see on television that advertising creative is performing very well with refund advance |
| In addition, our innovative fulfillment network will now be available to our entire network of tax pros, which can improve the speed of our service and help us better manage our capacity |
| And we thought this was a great opportunity to even strengthen the value we deliver for clients |
| It's been an honor to be part of this transformation journey, and I'm confident about the path that H&R Block is on |
| We feel great about our core user experience in the SKU lineup and our pricing for value perception versus competition |
| I am proud of all we've accomplished together, Tony |
| Statement |
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| I mean, I think you see that, Scott, you've been around this business for a long time, a lot of times early in the season, especially when you compare on a day-to-day basis, typically shows softer volume |
| I would say that, in the industry, it is getting started maybe a little slower than we thought |
| Remember again that the Assisted loss last year we identified three reasons, two of which are behind us |
| But we are seeing it be a little slower than we expected |
| So, I think the overall industry is starting slower, And that would include us, obviously |
| Just following on that last line you mentioned, you said starting well for you, but slow for the industry |
| Also on the expense side, I mean expenses were down despite revenue being up |
| I think CTC is exaggerating that a little bit this year |
| And we're not worried about what we see for volume for the year, et cetera |
| These statements involve material risks and uncertainties, and actual results could differ from those projected in any forward-looking statement due to numerous factors |
| And since to date, we're not seeing anything competitively that we did not anticipate |
| I think coming off of last year, where obviously there's a few reasons why, and specifically client volume was the most -- what we wanted |
| Total operating expenses of $446.5 million decreased by $3 million as a result of lower consulting and marketing expenses partially offset by higher corporate wages in the current year |
| Are you guys -- have you done survey work? Are you think that's why it is -- that's why you think it is or might it just be slow? I'm curious what you're seeing, hearing from consumers, is there a need for money? I thought there might have been this year and that might have pushed them earlier, although I understand why they would wait under that dynamic |
| Pre-tax loss decreased by $15 million to $283 million, and our effective tax rate was 33.1% compared to 25.9% last year |
| What are some of the things that could cause growth this year to come below the long-term target? Tony Bowen Hey, George, this is Tony |
| Just from an Assisted standpoint and DIY standpoint, you started [probably slower there] (ph) |
| So, that's what I mean by starting well for us even though volume is slower than where it will ultimately land |
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