Sentiment Analysis of the earnings transcript to help figure out if there are any bullish or bearish sentiments that could be gathered from it. We're doing ML and AI based analysis on the earnings call to get some more insights.
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| Statement |
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| Overall, consolidated operating revenues increased by 2.6% year-over-year and adjusted EBITDA grew by 9.4% |
| These synergies will allow us to reinvest in the growth of our business and improve our profitability whilst we focus on delivering efficient, secure and best-in-class health and wellness solutions to our customers across the globe |
| Indeed, our results for the year demonstrate execution strength in our TTech business segment, characterized by the potent combination of leading customer growth and strong operational and financial results enhanced by our significant and ongoing focus on cost efficiency |
| For us that's just good business in supporting the growth at the end of the day, keeping the customers that we have sets up the right platform, but it also gives us the right upselling opportunity, as we drive product penetration with our bundling strategy |
| Robust performance in our core telecom business is underpinned by our globally leading broadband networks and superior customer's first culture |
| This enabled our strongest fourth quarter customer growth on record with industry leading total net additions of 404,000 |
| This represented an increase of 34% year-over-year, driven by strong demand for our leading portfolio of bundled services across mobility and fixed |
| Darren Entwistle Simon, one thing that's extremely clear in terms of differentiated TELUS a story on a global basis is that our growth is phenomenally well underpinned across both business and consumer because of our customer service excellence and what it delivers on a client loyalty and retention basis and that's true whether it's digital, whether it's our great people in our culture or other it's TI supporting those service excellence outcomes |
| So lots of opportunities for us to differentiate, drive product intensity and drive significant revenue growth, all underpinned by our focus on cost and leveraging our partners in TI to help to drive that really strong digital generative AI and automation and self-serve capabilities |
| This robust performance included strong fixed subscriber growth of 259,000, our highest mobile phone net additions since 2010 with 443,000 net new customers and all time record connected device additions of 564,000 |
| TELUS' industry leading growth reflects the consistent potency of our operational execution and our unmatched bundled product offerings across mobile and home |
| Our team's passion for delivering customer service excellence contributed to strong loyalty across our key product lines and we of course have done this on a continued basis |
| We recently bought [indiscernible] which really is a leader in supporting data migration to the cloud, data management excellence and data analytics and a great opportunity for us to bring that capability across health, across TELUS agriculture, consumer goods and then our core B2B capabilities along with our vertical and horizontal industry solutions capabilities on the IoT side |
| Moreover, we achieved strong free cash flow of approximately $1.8 billion representing industry leading growth of 38% for the year |
| TELUS once again achieved resilient operating revenues and strong EBITDA growth of 2.6% and 9.4% respectively |
| Looking at our TTech mobile results, TELUS realized robust customer growth of $329,000 net additions in the fourth quarter |
| Private wireless network, we had very, very strong momentum in 2023 and an even stronger funnel in 2024 |
| This strength was driven alongside our continued focus on profitable and margin accretive customer growth |
| As you heard and saw in our results really strong momentum with IoT and connected device growth |
| And then on the 5G or monetizing 5G side, we continue to remain very bullish in terms of our ability to monetize 5G |
| This reflects continued strong momentum with respect to our 5G an IoT B2B solutions that are so essential for our successful future |
| And when you look at the assets that we have and our ability to accelerate the go-to-market of those assets as we discussed with TI, we have tremendous upside opportunity |
| And I think that there is tremendous growth opportunity for us and our organization in that regard that can -- we will obviously be impacted by the macroeconomic environment, but I think that there are growth prospects for us as we have been under penetrated in some of those segments |
| I think consistent with that symbiotic dynamic, whilst we're certainly adding to see [indiscernible] bringing Gopi on board is a part of the robust coordinated succession planning, again, an opportunity for both TI and TELUS to benefit from one another's access to a global talent pool, and Gopi having proven herself as a trusted leader and advisor and advocate within the TELUS organization for the past 14 years, brings to TI an opportunity to further strengthen the connection between the two organizations |
| One key factor behind this consistent industry performance is the superiority of our world leading networks |
| We're serving our customers across numerous products and we're able to leverage TI to scale those capabilities and provide quality and excellence in our customer service profile |
| What we're doing with TI is also ensuring that we build exciting new product road map capabilities that we can own ourselves, we can license from an end-to-end perspective to other peers in the industry globally and that reduce our costs and create an opportunity for us to really own our destiny in terms of our product roadmaps |
| Darren Entwistle And of course the recycling of the copper provides significant positive opportunities on the environmental front as well |
| So, I think it represents an exciting path for us |
| We've provided improved the capability in multiple geographies in Victoria, Edmonton and the Lower Mainland |
| Statement |
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| The close on mobile, fourth quarter ARPU of $58.50 was down slightly year-over-year as a result of intense promotional market activity and heightened activity in particular in the flanker space |
| Looking at our consolidated performance for the full year, operating revenue growth of 9.4% essentially met the lower end of our updated guidance range, reflecting the exogenous challenges we encountered, which we will discuss further on our call today |
| So would be disappointing not to hit circa 20% in 2024, given your leadership, the cross selling opportunities, the cost synergy opportunities and the TI support |
| We expect the highly competitive environment will continue to pressurize ARPU along with the lapping of the reforming recovery that we experienced in the first half of 2023 |
| Against the backdrop of these ongoing challenges, our TELUS family continues to bring our caring culture to life |
| On the restructuring side, we still have an elevated amount of restructuring within the real estate portfolio |
| It will be a little slower than we expect subsequent to 2024 with having to do the two spectrum auction payments in 2024 is our estimate |
| And then what we do within for TELUS, enables us to go and take that show on the road, so to speak, and serve other customers, certainly principally in the Telecom and Media segment, but by no means exclusively given the obvious similar dynamics in the buying behaviors and challenges that customers in the BFSI, healthcare and other segments are challenged with as well |
| Our churn performance on a PureFibre base is less than 1% and has been so for 15 of the last 16 quarters |
| And what it's taught us from a performance perspective is that we're going to have to continue to advance our product intensity and bundling place for all segments of the market and have more attractive bundles for all segments of the market |
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