| Predicting a set of fitted knowledge elements |
2022-5-11 |
2022-12-08 |
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| Web widget that facilitates telephone calls with customer-support agents and … |
2022-4-20 |
2022-8-04 |
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| Facilitating quick evaluation of trigger conditions for business rules that … |
2021-12-21 |
2022-8-18 |
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| Facilitating quick evaluation of trigger conditions for business rules that … |
2021-12-13 |
2022-5-18 |
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| Conserving computer resources through query termination |
2021-10-19 |
2022-4-28 |
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| Handing off customer-support conversations between a human agent and a bot … |
2021-9-09 |
2021-12-30 |
|
| Facilitating quick evaluation of trigger conditions for business rules that … |
2020-12-23 |
2022-3-22 |
2022-3-22 |
| Providing fast trigger matching to support business rules that modify customer- … |
2020-7-17 |
2022-1-20 |
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| Maintaining status information for customer-support agents across multiple … |
2020-7-13 |
2022-1-13 |
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| Automatically suggesting macros to help agents process tickets in an online … |
2020-4-21 |
2021-10-21 |
|
| Encoding conversational state and semantics in a dialogue tree to facilitate … |
2020-3-13 |
2021-9-16 |
|
| Using an inverse cumulative histogram to efficiently analyze web service … |
2020-1-31 |
2020-11-17 |
2020-11-17 |
| Maintaining time-based sessions to facilitate dynamic segmentation of users in … |
2019-8-13 |
2020-5-14 |
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| Semi-supervised, deep-learning approach for removing irrelevant sentences from … |
2019-3-29 |
2019-8-01 |
|
| Segmenting users and associated events to provide actionable insights in an … |
2019-3-29 |
2020-5-14 |
|
| Automatically clustering customer-support requests to form customer-support … |
2018-12-26 |
2022-9-06 |
2022-9-06 |
| System and method for classifying events to facilitate storage and retrieval in … |
2018-11-08 |
2020-5-14 |
|
| Asynchronously publishing events to a message bus in an event-driven computing … |
2018-11-07 |
2020-5-07 |
|
| Facilitating request authentication at a network edge device |
2018-7-24 |
2021-6-22 |
2021-6-22 |
| Automated system for proposing help center articles to be written to facilitate … |
2018-3-05 |
2020-6-30 |
2020-6-30 |
| Assigning tickets to agents based on relevant skills in a customer-support … |
2017-12-21 |
2019-6-27 |
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| Facilitating communications between virtual private clouds hosted by different … |
2017-10-06 |
2019-10-15 |
2019-10-15 |
| Rate-limiting API calls for an account in a customer-relationship-management … |
2017-9-29 |
2020-10-06 |
2020-10-06 |
| Article-suggestion system for automatically resolving customer-service requests |
2017-5-26 |
2020-3-03 |
2020-3-03 |
| Using an integration service to facilitate interactions between software … |
2016-5-13 |
2020-7-21 |
2020-7-21 |
| Answer-suggestion system for automatically resolving customer requests |
2016-3-31 |
2017-10-05 |
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| Methods and systems for presenting and assigning tasks |
2016-3-14 |
2016-7-14 |
|
| Using a satisfaction-prediction model to facilitate customer-service … |
2015-12-14 |
2017-6-15 |
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| Techniques for customer relationship management |
2015-9-21 |
2019-7-09 |
2019-7-09 |
| Suggestive input systems, methods and applications for data rule creation |
2014-3-19 |
2018-3-06 |
2018-3-06 |
| Weight-based stemming for improving search quality |
2013-7-09 |
2015-5-13 |
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| Methods and apparatus for automated workflow management |
2011-7-12 |
2012-1-19 |
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