| Intelligent systems based training of customer service agents |
2022-3-20 |
2022-6-30 |
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| System and method for object-oriented pattern matching in arbitrary data object … |
2021-4-22 |
2022-1-13 |
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| System and method for object-oriented pattern matching in arbitrary data object … |
2021-4-22 |
2023-4-11 |
2023-4-11 |
| Enhanced high performance real-time relational database system and methods for … |
2021-3-30 |
2021-9-23 |
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| Configurable cloud-based routing |
2021-1-26 |
2021-5-20 |
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| High performance real-time relational database system and methods for using … |
2018-6-12 |
2019-1-10 |
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| Method for connecting users with agents based on user values dynamically … |
2017-9-25 |
2018-8-07 |
2018-8-07 |
| Methods for providing cross-vendor support services |
2016-12-29 |
2018-6-05 |
2018-6-05 |
| High performance real-time relational database system and methods for using … |
2016-7-05 |
2016-10-27 |
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| One-touch platform for product registration and support |
2016-5-02 |
2016-5-26 |
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| Method for connecting a user with an agent based on workflow stages of a … |
2016-4-21 |
2018-10-09 |
2018-10-09 |
| Method for providing support services using consumer selected specialists and … |
2016-4-14 |
2017-9-14 |
2017-9-14 |
| Method for collecting data using a user interaction event-driven data … |
2015-10-28 |
2018-3-20 |
2018-3-20 |
| Method and system for enabling and activating a functionality of an electronic … |
2015-9-23 |
2018-6-26 |
2018-6-26 |
| Method for providing support using answer engine and dialog rules |
2015-4-20 |
2016-5-10 |
2016-5-10 |
| Method and system for routing messages and connecting users associated with … |
2015-4-14 |
2016-5-31 |
2016-5-31 |
| Method for providing media content using multi-channel navigator and route … |
2014-12-12 |
2017-5-09 |
2017-5-09 |
| Method and system for providing live-connected content |
2014-10-23 |
2015-4-30 |
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| Universal state-aware communications |
2014-10-22 |
2017-9-26 |
2017-9-26 |
| Method and System for Providing Support Services Using Interactive Media … |
2014-4-28 |
2015-10-29 |
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| Adaptive cloud-based work routing |
2014-4-02 |
2015-4-21 |
2015-4-21 |
| Multiple authentication mechanisms for accessing service center supporting a … |
2013-9-30 |
2015-12-29 |
2015-12-29 |
| Voice and screen capture archive and review process using phones for quality … |
2012-12-06 |
2013-6-06 |
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| Method for proactively predicting subject matter and skill set needed of … |
2012-8-17 |
2015-11-19 |
2015-11-19 |
| Platform for providing life-cycle product support services |
2012-7-18 |
2015-4-01 |
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| Method for providing support with associates anywhere and notifications |
2012-7-18 |
2014-1-23 |
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| Platform to provide advertisements to users of registered products |
2012-7-18 |
2016-2-25 |
2016-2-25 |
| Methods for providing dynamic and proactive support services |
2012-4-12 |
2014-12-31 |
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| One-touch support services application programming interfaces |
2012-4-12 |
2015-6-17 |
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| Methods for providing support services via an available communication channel … |
2012-4-12 |
2013-11-27 |
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| Methods for providing self-support services using information from a viral … |
2012-4-12 |
2012-10-18 |
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| Method for providing learning courses via a service center supporting a variety … |
2011-10-11 |
2013-4-11 |
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| System and method for time virtualization in computer systems |
2010-7-27 |
2014-4-08 |
2014-4-08 |
| Risk management tool |
2007-12-07 |
2008-6-12 |
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| Secure computer working environment utilizing a read-only bootable media |
2007-8-28 |
2011-8-02 |
2011-8-02 |
| Virtual retail assistant |
2007-6-01 |
2013-1-15 |
2013-1-15 |
| Performance optimization |
2007-1-26 |
2008-11-26 |
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| Performance optimization |
2007-1-26 |
2012-1-10 |
2012-1-10 |
| Performance optimization |
2007-1-26 |
2011-12-27 |
2011-12-27 |
| Automated skills assessment |
2006-12-21 |
2008-10-01 |
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| Monitoring service personnel |
2006-11-28 |
2008-8-13 |
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| Home Agent Access in Call Routing Management Based on Caller Language |
2006-11-21 |
2007-7-12 |
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| Web-based visual development environment |
2006-11-21 |
2010-3-17 |
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| Variable Digital Publishing |
2006-11-07 |
2007-5-31 |
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| Shared Call Center Systems and Methods (GigaPOP) |
2006-11-02 |
2008-1-24 |
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| Shared call center systems and methods (gigapop) |
2006-11-02 |
2008-7-16 |
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| Virtual Retail Assistant |
2006-10-03 |
2007-6-21 |
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| Product information associated with customer location |
2006-9-19 |
2008-3-27 |
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| Integrated call management |
2006-6-09 |
2008-2-20 |
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| Call routing management based on caller language |
2005-12-22 |
2012-9-18 |
2012-9-18 |
| Method and system for providing multichannel customer interaction |
2001-7-06 |
2002-2-05 |
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