Sentiment Analysis of the earnings transcript to help figure out if there are any bullish or bearish sentiments that could be gathered from it. We're doing ML and AI based analysis on the earnings call to get some more insights.
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| Statement |
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| Server customers overall churn has actually performed better |
| So, that big swath of customers, the 300,000 is a fantastic milestone for us along the way |
| So, across all of the different markets and customer bases, I feel like over the last year, we've been able to deliver substantial value for our customers |
| So, customer success enablement |
| The cloud is going to enable a lot better than on-premise solutions |
| So both of those trends, lead us to think that, hey this is a really exciting opportunity for us which is exactly why we have made a lot of investment in AI and you'll continue to see us deliver more innovation there |
| So, we are very excited about the progress we can make with JSM and we see more and more customers adopted for outside IT use cases as well |
| A lot of those really are ways in which we are able to articulate the value of using the platform end-to-end, and how to really have the products that they have already? How do you really deploy them in a manner like Lego blocks, where they fit together, really well and are able to deliver productivity improvements and enhancements |
| And also, all the innovation that's happening on cloud is a good ad dweller and as a good attraction for customers to come from DC to cloud |
| So, I'm really pleased with where we are on the upsell motion and our ability to land customers in the higher editions of cloud |
| And on cloud, we continue to make sure that we're able to deliver innovation not just across each of the three markets in the products that exist |
| But to zoom out from last quarter, and just think through the entire year, I'm really proud of how much we've been able to accomplish and deliver to our customers across the entire gamut of different customers that we serve |
| So, we are very excited about the opportunity of serving like I said, both small, medium businesses and enterprise customers |
| And I think that's worked really well for us |
| There is strong evidence for this |
| So all up, we see it as a very, very positive trend for us |
| Anu Bharadwaj So having written the plan, when I look at the plan, I look at it and think wow, we're exactly where we thought we would be and we're actually doing better on some accounts, right? So I'm really pleased with the rate at which we're bringing record numbers of customers over to cloud |
| And a customer that just said, once we have deployed all of our – the Atlassian products across the board, the productivity increases we are seeing from that has been amazing |
| So we're seeing success on both grounds on the small medium businesses, as well as the larger enterprises that we're able to address |
| So, we are really able to attract more and more larger enterprises with a greater number of seats and the ability to cross-sell and upsell them and land them in the right additions |
| And one of the -- like the value sort of props was, or how you talked about it was there's a high-end vendor in the marketplace is doing really well |
| The cross-sell and upsell we are already seeing strong premium enterprise adoption |
| And therefore, we put out a public cloud road map saying, hey, here's what's coming out over the coming few quarters, which has been a really great tool in terms of enabling customers to make the right choice |
| So, the cross-sell and upsell levers are definitely stronger on the cloud |
| But I'm really proud of how we've come together and rallied together as a company to focus on the strategic areas that matter the most |
| Really that puts us in a unique position for us to be able to allow Atlassian intelligence to unlock insights across a variety of different places, not just in the place that you write code or the place that you're doing IT ticket management, et cetera |
| Keith Weiss That's an impressive number |
| Excellent |
| So, the last year has been an exciting one and operating in a challenging environment like many of the others in our industry |
| It's a great thing for us if customers move to DC, because they remain in the Atlassian ecosystem, we are able to expand them inside of DC and get them on to cloud safely at the right point of time |
| Statement |
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| So, this is a problem we continue to have momentum |
| For instance, just this week I spoke with a customer that said, oh, we want to get on to the cloud sooner than we had originally planned simply, because a lot of the capabilities that Compass and JPD addresses are problems we're seeing right now |
| So we are losing fewer server customers overall than we thought we would |
| Over the past couple of years, we've heard increasingly loudly from customers that they want to consolidate on this platform because as the spending environment moves to a more measured spending environment, people want to consolidate their spending with one vendor and they also are concerned about security like the last conversation pointed out |
| And like we talked about in Q2 we continue to see pressure in paid suite expansions especially in the SMB segment but we have seen the rate of deceleration moderate last quarter, but larger enterprises continue to be resilient to that |
| You're still below kind of long-term averages |
| And investors are still wondering how well that's going, right? And part of I think the issue for investors is it seems like a lot of the server customers are going to data center |
| So is there a risk in there for a seat-based model that you're kind of innovating your way out of sort of customers if you will or units at least? Anu Bharadwaj Yes |
| And third just in terms of pricing, we've continued to make sure that the price for JSM is orders of magnitude lower than some of the highly priced alternatives in that space |
| In terms of the go-to-market and customer-facing operations that might have to evolve |
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