Earnings Sentiment

Sentiment Analysis of the earnings transcript to help figure out if there are any bullish or bearish sentiments that could be gathered from it. We're doing ML and AI based analysis on the earnings call to get some more insights.

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Sentiment Distribution

   

Earnings Call Transcript Word Cloud

     

Bullish Statements during Earnings call

Statement
The improved adjusted EBITDA is the result of the shift in the company's revenue composition in favor of high-margin SaaS revenue as well as significant cost savings achieved through the fiscal 2022 strategic alignment
have confirmed the Board's confidence in this leadership team
I'm excited about what you guys are doing, and I'm pretty sure we're going to see better results in 2024
And we know that preserving in our effort to deliver pre-bill revenue cycle solutions will deliver tremendous value for clients, shareholders, and our associates
As Ben mentioned, we believe that beyond $15.5 million of implemented -- million dollars of implemented SaaS ARR, the company will generate persistent adjusted EBITDA, and with significant operating leverage from that point
Since the restructuring, I've been impressed by the dedication and commitment of our associates that drive for success and ability to rapidly evolve in a changing situation
During the past 18 months, we made significant improvements to both platforms including RevID's architecture and eValuator's AIML system, which enhances rural development to drive client ROI
Today, we believe that a $15.5 million SaaS ARR run rate will translate to persistent adjusted EBITDA generation and that any ARR generated beyond that level will result in gross margins in excess of 80% with significant operating leverage
Clients and prospects continue to recognize the ROI we can deliver and, in many cases, we are getting better at helping them navigate their internal IT processes to help them get out of their own way
The combined innovation leadership structure also allowed for new opportunities for high-potential leaders we have been cultivating
SaaS revenue grew 22% in the third quarter and the first nine months of 2023 compared to the same prior year periods
Our implementation team's effectiveness has been enhanced by this year's architecture improvements, and we expect that they will continue to improve their processes resulting in a smoother client experience while reducing our overall expense
One of our clients is so pleased with our eValuator solution that they ask for a five-year renewal in conjunction with transitioning to Epic's EHR
The strategies include: one, a displacement campaign related to an existing offering in eValuator space, where we believe our tool delivers significantly better results in a SaaS format instead of an on-premise infrastructure heavy format; two, it continued emphasis on our Oracle partnership, which continues to aggressively push RevID; three, the development of a new and effective channel partner; four, and the last one, beyond new client sales, we have significant potential for upsell and cross-sell within our existing client base
And to be clear, we believe that the development progress we've already made within eValuator and RevID are sufficient to maintain a strong competitive edge in the marketplace while allowing us to aim our efforts in response to the growth direction of the business
The Board and executive team have prioritized improving the company's liquidity position
I think now we're in a pretty good spot
For example, in addition to the significant new client win towards the end of the third quarter and the one we announced yesterday, the team recently closed a deal to expand an existing evaluated relationship with the addition of our Pro-Fee Module, a testament not only to our growth team, but also the value that client success can have
The strategic decisions we announced in October allow us to continue to deliver value for our current clients, efficiently convert our backlog to live revenue, and focus our sales execution, all while realizing significant cost savings
And second, while working with my associates through this transition, I have been incredibly inspired by their willingness to step up, lean in, and be creative with our new structure
Within our backlog, the team successfully completed the implementation of a $1 million SaaS ACV Rev ID project with a large multi-health system client
There's a lot of really good stand-alone value in RevID today
There's a lot of good activity on that side
And we believe that the combination of our smooth implementation, talented client success team, and substantial financial impact will allow us to expand our relationship in fiscal 2024
We have a strong working relationship with our current lender and we are exploring a number of options and working to ensure we make the right move for the business and not just the most expedient
As evidence, our team was recently able to convert some of our single-year renewal contracts to three-year contracts
They continue to be supportive
And I think yesterday's announcement around the large RevID win was a huge one for us
It was gratifying to see our client comprehend and echo our company mission unprompted
And I think making sure that our sales pipeline helps us creep into that without getting too far past our strategic core is critical
       

Bearish Statements during earnings call

Statement
Obviously, it's been pretty challenging over the past year, hospitals under pressure, as you mentioned
Health systems continue to be financially challenged and our ability to ensure they are accurately paid for the care they provide is paramount
But we still have trouble kicking off the projects even though IT has budgeted and things like that
But in the last 12 months, it's been elongated or complicated due to macro and industry-specific factors that have increasingly impacted our nation's health systems negatively
And after the initial acquisition, there definitely was a -- it was slower than we all would have liked in understanding who we were supposed to go to
And we expect that these savings have meaningfully lowered our future breakeven run rate
Yes, I think that as it's become more obvious that some of the challenges are starting to be structural
The heightened level of scrutiny on which revenue cycle projects to pursue emphasizes the need for our solutions
For the first nine months of fiscal 2023, adjusted EBITDA was a loss of $1.8 million compared to a loss of $3.5 million for the prior year period
And then -- but the implementations, we are seeing some headwinds that Ben will give some color
During the previously announced nonrenewal of a -- due to the previously announced nonrenewal of a legacy client, we anticipate sequential declines of quarterly SaaS revenue in the fourth quarter of fiscal 2023 and first quarter of fiscal 2024 and that SaaS revenues will return to a sequential growth during the second half of fiscal 2024
It's a harder problem that we're solving there
During the third quarter of fiscal 2023, we generated $0.4 million of adjusted EBITDA compared to a loss of $1.2 million during the third quarter of fiscal 2022
They are facing staffing challenges, increased denials, and complex or inefficient systems, macro and micro variables have required them to be conscientious of how they prioritize projects and investments
It took a little bit
So, I'm not worried about them for the foreseeable future, especially given the pace of change within healthcare IT
So, we're seeing progress there, and it's just some of the business challenges that Ben will elaborate on that's just slowing them down a little bit
I did lie, I apologize
Third quarter fiscal 2020 net loss totaled $11.9 million compared to a loss of $3.1 million in the third quarter of fiscal 2022
There's no doubt that making sure that we hit the bookings targets and secure the financing is over their head
   

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