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| Statement |
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| continue like that, we expect a better performance than we normally expect |
| So in that sense, I feel confident that we're going to be able to do that |
| So that basically tells you that we -- yes, we believe that the second -- sorry, that the fourth quarter is going to be better than the third |
| We continue expecting an improvement both in NIM and NII in the coming quarters |
| Profit for the first 9 months of '23 was €8.1 billion, up 13% in constant euros, driven by strong customer revenue growth |
| Revenue increased by double digit year-on-year, supported by all global businesses and all our regions |
| So once rates stabilize, the business also stabilizes and increases the profitability |
| We continue to advance towards a simpler, more integrated model through our One Transformation, which is leading to efficiency improvements and growth in profitability |
| So we believe that the outlook would be good |
| Our return on tangible equity rose 126 basis points year-on-year to nearly 15%, while our earnings per share improved by 17% year-on-year, supported by profit growth and share buybacks |
| We further strengthened our balance sheet generating capital in the quarter, even after deducting the share buyback on the way, and liquidity remains at comfortable levels and credit quality is quite strong |
| All of this led to strong shareholder value creation and attractive remuneration |
| The important thing to understand exactly how rates are going to perform, and that's going to depend a little bit on what happens in the U.S., all right? But I see that if rates continue to be stable and the economy performs well, I believe that Mexico should develop very good on '24 and continue to have very good growth on NII |
| Profit increased strongly continuing the positive trends of previous quarters, supported by, first of all, strong top line performance with growth in all our global businesses |
| We have improved efficiency as costs increased well below revenue, reflecting our transformation efforts, double-digit growth in net operating income to more than €24 billion, normalization of loan loss provisions in line with our expectations |
| And as I mentioned in the previous slide, these trends resulted in our highest quarterly profit on record, 9% above that of Q2 '23 |
| I mean, Mexico, as you have seen, has grown pretty well, pretty nicely over the past few months, and I believe it is going to grow strongly also on '24 |
| First of all, good business dynamics led to double-digit revenue growth |
| We see that Mexico will continue to have a really good trend |
| A strong balance sheet with cost of risk normalizing as expected and capital ahead of target with CET1 improving quarter-on-quarter |
| Mexico NII, the growth Q-on-Q has been quite strong |
| Looking closer at capital and value creation, our CET1 ratio has grown year-to-date from 12% to 12.3%, backed by strong organic capital generation after investing in profitable growth, absorbing regulatory impacts and remunerating our shareholders according to our dividend policy |
| We continued to grow our shareholder value creation, which was up 12% in the first 9 months of the year, and we're increasing our shareholder remuneration with payout up to 50% |
| And CIB is also achieving a substantial growth and net margin growth mid-teens, maintaining a superior profitability levels |
| We see also a strong contribution from the global businesses |
| One Transformation, which implies creating a common operating platform and technology for our retail and commercial business across all of our geographies, will lead to improved customer service, efficiency and profitability |
| In digitalization, we are making good progress with our digital self-service model, increasing the availability of products and services in our digital channels and reducing the use of our contact centers by 16% |
| And we continue to see, as I said, a strong growth from clients |
| And we have lower risk appetite given the dynamics in that market, and we combine that -- and we'd like to combine that with a good performance that basically could lead to a NIM expansion |
| For example, multi-Latinas and multi-Europeans, initiatives to better serve our multinational corporates and SMEs through our regional coverage model, are growing at very high rates, with revenue up by 50% in '23 year-on-year |
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| Could you explain us a little bit the second question because we couldn't hear you well? First of all, on deposit betas, I mean, betas today in most geographies remain below the initial expectations that we had |
| I mean, we reiterate, first of all, as I have seen the worst of the NII is behind us |
| I see that most of the 4% is related to CIB, which is down over 20%, but SMEs and mortgages are also weak |
| I think the business has guided to a big decline in profits this year |
| Global auto revenue was affected by lower lease income in the U.S |
| The only exception was auto, which was affected by lower leasing income in the U.S |
| In Spain has been particularly weak |
| This is a fact, and we have seen the clients basically being cautious |
| Loans decreased 2% year-on-year as a consequence of higher interest rates, reducing credit demand and driving early repayments, especially evident in Europe and especially evident within European mortgages |
| It's down 10% year-on-year |
| In South America, deposit rates are more directly linked to market interest rates, which results in negative sensitivity to rising rates |
| In terms of profitability, well, we have -- we still have negative sensitivity to rates in Latin America |
| The difficulty in managing DCB is when rates actually go up because although we do not have sensitivity to that movement, obviously the customers do not react well to that |
| I'm very cautious on the way we're managing cost -- sorry, cost of risk |
| We expect another 100 basis point drop in the third quarter -- sorry, in the fourth quarter, but we would expect probably 200 basis point to 250 basis point drop next year |
| I see the improvement in customer spread is actually lower than in the previous quarter |
| We've seen a big decline in NII here |
| It was very low this quarter |
| And in addition on the quarters, we have CRE charges due to downgrade rating of several companies in the sector and fintech charges due to originations in that sense |
| Since our Investor Day, we have reduced the number of operational FTEs per million customers by 5% |
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