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| Statement |
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| Overall, I'm incredibly proud of how the team performed in the past year, specifically these past six months, where I feel our results, such as improved adjusted EBITDA, are beginning to reflect, the changes and efforts we've made |
| For adjusted EBITDA, we are slightly favorable, to our guidance range |
| While there is no recurring revenue from these sales, we feel they are a strong pre-qualified prospect that we're excited, to introduce to the Inspirato experience and hope to convert to a full membership over time |
| Look, we're - I think we've been very clear that we're tremendously excited about our Capital One partnership, mainly because our respective strengths are so well suited for one another |
| That means great value, for an amazing number of trip options, equitable rates, to that of our Club members, for smaller numbers of premium trips, and unparalleled access and value for last-minute bookings |
| In 2024, we believe the combination of lower nightly rates, and fewer nights available, will help us find the proper supply and demand balance, to improve our operating efficiencies |
| Q4 marks the second consecutive quarter, of delivering results in line with our plan, and we're excited for the opportunity, to build a real track record of execution in 2024, through clear and transparent communication |
| We believe that doing so, will unlock significant value, for both our members and our shareholders |
| Those are some of the benefits that we see and so Pass is in a much better, financial position in 2024 and forward |
| While the fourth quarter of 2023, did include a favorable entry year period adjustment, of $1.8 million related to operations, I'm proud of the progress we've made, and I'm confident that we can reach a sustainable run rate, for 2024 |
| With continued focus on execution, I believe we are set up for a much improved 2024 |
| All in, we expect to drive a meaningful year-over-year improvement in our adjusted EBITDA, driven by a focus on improved efficiencies |
| So in net, what we've got is, I think, a much simpler service and a much simpler, to communicate product that has really, really strong value proposition to the right kind of Pass holder, the one that is spontaneous, the one that is flexible |
| Though we don't provide quarterly guidance, we believe this plan, will deliver periods of positive adjusted EBITDA, and ultimately improve our financial strength for the long-term |
| I'm confident that the progress we have made as an organization, over the last six to nine months has led to a significant improvement in our ability to recognize, analyze, and react in real time, and I'm - excited about our 2024 plans ahead of us |
| And also, as a result of shipping demand, really towards our risk property, we'll be able to - we're able to make meaningful improvements on our COGS line as well |
| So that it's a profitable product, and can really contribute to Inspirato's success as a whole |
| It has resulted in fewer, but better sales and should continue to improve our member retention and engagement |
| Coupled with our emphasis on reducing our booking fees, we expect to realize meaningful gross margin expansion, beginning in the first quarter |
| As Eric mentioned, we're confident that recent changes to Pass, will improve the member experience and overall functionality of Pass |
| We were also successful, in reducing our cash operating expenses |
| Finally, as Eric mentioned, I'm proud to report that our adjusted EBITDA loss of $29 million, for 2023 ended the year slightly favorable, compared to our previous guided range of a loss, between $30 million and $45 million |
| As I'll touch on in a minute, we expect to continue this positive trend in 2024 |
| In 2024, it is amongst our highest priorities, to earn that same level of trust, and credibility with our shareholders |
| Overall, I'm pleased with the plan we've put together |
| These changes will simplify Pass, improve the engagement and experience for our members, and ultimately make Pass, more profitable for Inspirato |
| So that dynamic, I think, creates a win-win situation for both of us, which is why Capital One was so excited about our partnership, and why they invested in us last fall |
| They're able to get inventory that's at a great price, great inventory at a great price, and we're able to use some of that inventory |
| We expect cost efficiencies in our leases, fixed and variable costs, booking expenses, and operating expenses, and we expect operating efficiencies in our travel mix and more focused sales efforts |
| Turning to 2024, I expect continued improvement |
| Statement |
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| The net result in 2024, is once again expected to be a declining member base, with a decrease in Pass alone expected, to create a subscription revenue headwind, of nearly $30 million |
| Meanwhile, we expect total revenue, between $275 million and $305 million, a decrease, compared to 2023, due primarily to headwinds, related to continued decreases in our Pass subscription |
| As I'll cover in a minute, we expect a decrease in Pass subscription revenue, lower ADRs in our residents, and fewer total members, to be the main drivers of our decreased revenue |
| At the same time, our residence occupancy decreased in 2023, to 72% from 81% in 2022, primarily due to increased availability |
| As Eric mentioned, we have seen mixed results from a booking perspective, despite lower pricing, Inspirato Rewards, and a member success team |
| From a subscription revenue standpoint, we've seen a decline in both the number of Pass and Club subscriptions |
| First, Inspirato Rewards has been a hit |
| Although fourth quarter revenue decreased 18% year-over-year, it's important to note that it was in line with our internal expectations |
| The math simply won't work, and as a result, Pass has not been profitable |
| On the hotel side, we expect a decrease in our total nights delivered in 2024, compared to 2023, though much of this is expected to be attributable to fewer Pass nights |
| As far as travel revenue, the year-over-year decrease, is primarily due to a decrease in the number of total nights delivered, specifically our paid nights delivered in large part, due to a decline in the number of Club subscriptions, as well as the time of our experiences and the deferral of some revenue, due to the accounting treatment for rewards programs |
| However, due to the higher price point of our Pass subscription, Pass has been the primary driver of the decrease in subscription revenue |
| As it relates to subscription revenue, that is generally a fairly straight line as well, although as we talked about before, we'll see a decline in our past number of subscriptions, as we go through the year |
| And so in the near term, I'd say we've been always probably a little bit more cautious in how that how that, partnership will perform, and grow out of the blocks |
| ADRs were approximately $1,700 in the fourth quarter of 2023, compared to approximately $1,900 in the fourth quarter of 2022, with the year-over-year decrease, due to us lowering our ADRs midway through 2023 |
| Over the past year, we've seen meaningful churn for many reasons, including life changes, the macro environment, and perhaps a past focus on the quantity, of new member sales, as opposed to ensuring the proper fit, of a prospective member |
| The majority of the subscription revenue decrease, was due to fewer Pass subscriptions, while travel revenue was mostly impacted by a reduced number of paid nights delivered in our residences, a product of both fewer club subscriptions and more hotel travel |
| So there will be a decline over time in subscription revenue |
| The year-over-year decrease in revenue, is due to a decrease in both subscription, and travel revenue |
| The year-over-year decrease in total revenue, of approximately $15 million, or 5%, was due to decreases in each of subscription and travel revenue |
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