We use these non-GAAP financial measures for financial and operational decision-making and as a means to evaluate period-to-period comparisons. We believe that these measures provide useful information about operating results, enhance the overall understanding of past financial performance and future prospects and allow for greater transparency with respect to key metrics used by management in its financial and operating decision making. For more information on the non-GAAP financial measures, please see the reconciliation tables provided in our press release dated November 21, 2024. Throughout this call, we provide a number of key performance indicators used by our management and often used by competitors in our industry. These and other key performance indicators are discussed in more detail in our press release dated November 21, 2024.

I will now turn the call over to Amir, Co-Founder and CEO.

Amir Schlachet: Thank you, Erica, and welcome everyone to our fourth quarter and full year 2023 earnings call. 2023 was a record-breaking year for us here at Global-e, and it was brought to a great close by fourth quarter, which was our strongest quarter ever, crossing for the first time a milestone of over $1 billion of GMV within a single quarter. We finished Q4 with a record $1.19 billion in GMV, up 42% year-on-year, and record revenues of over $185 million, up 33% year-on-year, supported by the strong performance of our merchants over the holiday sales period, including Black Friday and Cyber Monday. The adjusted gross profit margin for Q4 was 42.7%, up 140 basis points from the same quarter of last year, and our adjusted EBITDA margin was 19%, or $35.2 million, our highest ever in a single quarter, reflecting nearly 62% growth compared to the same quarter of last year.

Such increased profitability yielded an accelerated cash generation, with the business generating $93.5 million in operational cash flows in Q4. Looking at the full year of 2023, GMV came in at close to $3.56 billion, an increase of over 45% year-on-year, and revenue for the full year came in at $570 million, an increase of over 39% year-on-year. Annual adjusted gross profit increased even faster, growing by almost 46% from 2022, reaching roughly $245 million, and representing an adjusted gross profit margin of 42.9% for the full year, an increase of nearly 190 basis points year-on-year. Finally, adjusted EBITDA for the full year was $92.7 million, up more than 90% compared to $48.7 million last year, representing our continued commitment to delivering durable yet profitable growth, thanks to the high efficiencies and tight cost controls.

Last but not least, we finished the year with more than $300 million of cash and cash equivalents on our balance sheet, providing a solid foundation for the continuation of our fast and profitable growth trajectory, and for the realization of our strategic plans going forward. As we reflect on these strong annual financial results and the substantial growth we managed to generate, it is important to remember that these were achieved while we faced a challenging and at times volatile macroeconomic environment, further exuberated by the challenges presented by the ongoing war in Ukraine, as well as the aftermath of the horrific Hamas terrorist attack on October 7th. Our hearts go out to all those who were affected by these events, and we continue to provide all possible support to our team members and their families in both Israel and Ukraine.

As such, we could not be more proud of our incredible team members across all our offices and locations worldwide, for having navigated all these challenges so successfully, and could not be more thankful to the thousands of merchants who entrust us with their business every hour of every day. Beyond the strong financial growth and figures, 2023, I'm sorry, was also another pivotal year for us in terms of the substantial leaps we took forward along all our long-term strategic pillars, as we continue to enrich and develop our various offerings. First and foremost, we continue to onboard and add many new brands across the globe to the large portfolio of enterprise brands we work with, as global direct-to-consumer online trading continues to be a strategic priority for brands worldwide.

We are not just the leader in global direct-to-consumer e-commerce. We're also the only true global player in the market. We already support 31 different outbound markets. And last year alone, we actively shipped packages to 224 distinct destination countries and territories around the world. We quite literally enable our merchants to sell to anyone in nearly every place on earth. As an example of this continued expansion, just this last quarter, we launched with Glossier, EleVen by Venus Williams and Perfect Moment in the U.S., with Phantom Wallet in Canada, with Whistles and the Harry Potter store by Warner Brothers in the U.K., with Mugler, a L’Oreal brand , Jean-Paul Gaultier and Ledger, a leading crypto wallet brand, in France, with Etoile and Modes in Italy, with LuaVis in the Netherlands, with Jetzt in Germany, with ideal [ph] in Belgium, with Zanerobe in Australia, with Salt Murphy and Avec Amour in Hong Kong, and with Retouch in Japan, just to name a few of the many brands that went live with us in the last quarter of 2023.

During Q4, we also went live with Stellar Equipment out of Sweden, as well as with God Save Queens, our first Polish merchant, further extending our geographic outreach. Besides adding new merchants, we also continue to expand the scope of our business with existing merchants and merchant groups. Just this last quarter, adidas, Nobull, and the Kooples all extended the list of markets operated through globally. Triangle Swimwear went live with an additional brand called Casa Del Mar, and Kylie Jenner who went live with another one of her brands, the fashion brand KHY. From a product perspective, looking back at 2023, we introduced many new features and key developments into our enterprise platform. Those included improved support for preorders via tokenization, support for cryptocurrency payments via our new integration with crypto.com, support for orders which include items fulfilled from different countries as part of a single order, support for several new countries in our multi-local offering, integrations into new platforms such as Wix.com, and much more.

Alongside these, we continue to work towards the launch of our enhanced demand generation offering based on the assets and capabilities we acquired as part of the voter-free transaction, and expect the first major parts of this exciting new offering to be released towards the second half of the year. Moreover, as we have discussed in earlier quarters. During 2023, we also invested considerable resources in harnessing the new and transformative technology of generative AI to enhance the quality and efficiency of various aspects of our business. The most recent example of such a successful implementation comes in the form of our shopper facing customer services. After several months of beta testing and before the recent peak trading season, we introduced into production our new automated Customer Service Chatblog Based on Open-AI's ChatGPT technology, which has been security connected to our systems and databases, thereby enabling many of our shoppers to receive highly accurate answers to their support queries in real time without a need for human intervention.

We believe this is a manifestation of the tremendous business value such technologies can unlock over the next few years. Another area in which we have made great progress during 2023 was our strategic relationship with Shopify. The agreement for which was renewed for another year during Q4. On the enterprise side, we have almost finalized the migration of all our legacy in store base onto the new native integration. In addition, our support for Shopify's new checkout extensibility feature has gone into general availability since January 2024. With a significant number of merchants already running on this new and improved checkout with globally cross-border capabilities seamlessly embedded within it. On the Shopify markets pro side, which went into general availability in the U.S. in September, we continue to see an encouraging adoption rate with more and more merchants every week effortlessly switching it on and going global.

Between these positive early signs and the exciting roadmap of new features and capabilities we are working on together with Shopify, we believe that the innovative Shopify markets pro offering has the potential to grow significantly over the next few years. In summary, we are extremely pleased with our achievements and results for 2023. And we are equally excited towards the many opportunities for growth that await us in 2024 onwards across all our strategic growth billows. As Ofer will elaborate on when he presents our guidance for 2024, we expect our strong growth momentum to continue this year with around 32% of annual growth expected in both GMV and revenues. And with that, I will hand it over to Ofer to dive deeper into our quarterly and annual financial results as well as our outlook for Q1 and for the full year of 2024.

Ofer Koren: Thank you Amir and thanks everyone for joining us today for our earnings call. As Amir stated, we are indeed very pleased with our Q4 and full year 2023 results. Q4 was a strong quarter of fast growth and robust cash generation as we continue to execute and push forward both top-line growth and scale efficiencies. I'd like to point out again that in addition to our GAAP results, I'll also be discussing certain non-GAAP results. Our GAAP financial results along with the reconciliation between GAAP and non-GAAP results can be found in our earnings release. As Amir mentioned at the beginning of this call, we have experienced rapid growth of GMV in Q4 as we generated $1.19 billion of GMV, an increase of 42% year-over-year.

We benefit from the secular trend of growth in e-commerce which continues to take share from brick-and-mortar retail and from the increased focus of merchants on their direct to consumer channels. However, it is important to note that due to the continued recessionary concerns and the sensitive macroeconomic and geopolitical situation in many of the world's largest economies, in the short term there is still relatively high uncertainty regarding consumer demand which remains volatile. In Q4 we generated total revenues of $185.4 million, up 33% year-over-year. Service fee revenues were $89.9 million, up 43%, and fulfillment services revenue were up 24% to $95.5 million. The higher growth of service fee revenues compared to fulfillment services revenue was mainly driven by the higher share of our multi-local service with high performance of the largest multi-local merchants in Q4.

Throughout 2023, our existing merchant base continued to stay and to grow with us as reflected in our annual NDR rate of 127% and GDR rate of over 97%. Note that our NDR in 2023 excludes border-free volumes as border-free merchants traded with us only for part of 2022. Moving down the P&L, growth in non-GAAP gross profit continues to outpace revenue growth. In Q4, non-GAAP gross profit was $79.1 million, up 37% year-over-year, representing a gross margin of 42.7% compared to 41.3% in the same period last year, driven by the higher share of service fee revenue. GAAP gross profit was $76.3 million, representing a margin of 41.2%. Moving on to operational expenses, we continue to invest in the development enhancement of our platform to further strengthen our offering.

R&D expense in Q4, excluding stock-based compensation, was $18.2 million, or 9.8% of revenue, compared to $17.8 million, or 12.8% in the same period last year. Total R&D spend in Q4 was $25.2 million. We also continue to invest in sales and marketing to enhance our pipeline while maintaining efficiencies. Sales and marketing expense, excluding Shopify-related amortization expenses, stock-based compensation, and acquisition-related intangibles amortization, was $17.8 million, or 9.6% of revenue, compared to $9.9 million, or 7.1% of revenue in the same period last year. Shopify warrant-related amortization expense was $37.4 million. Total sales and marketing expenses for the quarter was $58.8 million. General and administrative expenses, excluding stock-based compensation, acquisition-related expenses, and acquisition-related contingent consideration, was $8.6 million, or 4.6% of revenue, compared to $8.9 million, or 6.4% of revenue in the same period last year.

Total G&A spend in Q4 was $15.5 million. Adjusted EBITDA totaled $35.2 million, representing a 19% adjusted EBITDA margin, increasing from $21.8 million, or 15.6% margin, in the same period last year. Net loss was $22.1 million, compared to a net loss of $28.5 million in the year-ago period, driven mainly by the amortization expenses related to the Shopify warrants and to transaction-related intangibles. Switching gears and turning to the balance sheet and cash flow statements, we ended 2023 with $317 million in cash and cash equivalents, including short-term deposits and marketable securities. Cash generation has accelerated with operating cash flow in the quarter at $93.5 million, compared to an operating cash flow of $57.3 million a year ago, driven mainly by adjusted EBITDA growth and working capital dynamics.

Moving to our financial outlook and guidance for 2024, despite the prevailing macro-related uncertainties, we expect 2024 to be another year of fast growth and improved adjusted EBITDA for Global-e. For Q1 2024, we're expecting GMV to be in the range of $875million to $915 million. At the midpoint of the range, this represents a growth rate of 27% versus Q1 of 2023. We expect Q1 revenue to be in the range of $138.5 million to $145 million. At the midpoint of the range, this represents a growth rate of 21% versus Q1 of 2023. For adjusted EBITDA, we're expecting a profit in the range of $16 million to $20 million. For the full year of 2024, we anticipate GMV to be in the range of $4.59 billion to $4.83 billion representing over 32% annual growth at the midpoint of the range.

Revenue is expected to be in the range of $731 million to $771 million representing a growth rate of nearly 32% at the midpoint of the range. As we expect, overall take rates to stabilize throughout the year. For adjusted EBITDA, we're expecting a profit of $121 million to $137 million, representing over 39% growth at the midpoint of the range, thanks to increased efficiencies and economies of scale. As reflected in the guidance, we expect our fast growth to continue in 2024, with around 32% top-line growth, alongside improved adjusted EBITDA margin. The slower top-line growth we expect in Q1 is a result of a number of factors. First, is the lower contribution for new merchants, as large merchants we have signed are expected to launch only in the second half of the year.

Second, is the fact that we expect the trading that still exists on the legacy board of free platform to weigh on our growth in the first half of 2024, as a high share of its remaining GMVs generated by traditional retailers, especially department stores, which are facing challenges with many even experiencing declining sales trends. We believe, we will see improvement once we migrate many of these merchants to the Global-e platform. Third, is the continued volatility in consumer demand in the short term, in light of weakness in some of the largest economies, as well as some softness we observed in trading volumes of consumers around the globe during February. We expect our overall growth to accelerate in the remaining of the year, driven by ramping Shopify markets pro-planned launches of large merchants in the second half of the year, and a lower impact from border-free on a year-on-year comparison.

In conclusion, we continue to enhance our capabilities to support merchants worldwide in their direct-to-consumer journey. The opportunity in front of us is immense and we are well positioned to capture it. We believe this will enable us to combine durable top-line growth and cash generation in the coming years. And with that, Amir, Nir and I are happy to take any of your questions. Operator?

Operator: Thank you. [Operator Instructions] Our first question comes from Brian Peterson from Raymond James. Please proceed.

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