NextGen Healthcare, Inc. NXGN announced the availability of its Ambient Assist — an ambient listening solution that interprets patient-provider conversations in real time. The new resource will help in summarizing appointments and documenting care plans within a fraction of the time taken by the current manual process.

Ambient Assist uses artificial intelligence (AI) to generate subjective, objective, assessment and plan notes directly in the electronic health record (EHR) for provider convenience.

Price Performance

Shares of the company have risen 26.7% year to date compared with the industry’s 17.8% growth. The S&P 500 Index has gained 14.3% in the same time frame.

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AI-Enhanced Solutions

NextGen stated that Ambient Assist’s AI-driven technology uses relevant details to prepare concise documentation for each patient’s appointment with more than 90% accuracy and creates a SOAP within 30 seconds. Per the company, the addition of the Ambient Assist solution within the NextGen Mobile application can save as much as two hours of documentation per day, allowing more time for patient interactions.

Per a research report by the American Medical Association, approximately 63% of physicians report experiencing emotional exhaustion or another common sign of burnout at least once in any given week, which can lead to errors and reduced quality of care. The company believes that the time saved using Ambient Assist will help providers in serving patients more effectively.

Apart from Ambient Assist, NextGen has been actively adding other AI-based solutions to its portfolio. It started providing AI-enhanced solutions for intake and self-scheduling of patients, initially through its NextGen Patient Engage and NextGen Self-Scheduling programs earlier this year.

These programs are seamlessly integrated into the wider NextGen Enterprise EHR program. The new offering will help patients conveniently engage with their care providers from their mobile devices in more than 20 languages.

These programs will use AI for confirming or canceling appointments, interacting with the staff, providing relevant documents and completing pre-visit intake forms from the comfort of their home, without the need to log into a portal.

NextGen stated earlier that one of its clients, Houston ENT & Allergy, had generated additional revenues of $1.2 million with the adoption of Luma Health's smart waitlist and other products. This represents an exciting opportunity for NextGen’s clients, which, in turn, will likely lead to higher demand for its services.