| Communication attempts management system for managing a dialer in a contact … |
2022-8-01 |
2022-11-24 |
|
| Limited Derogation of Contact Center Agent Skill Levels |
2022-4-18 |
2022-8-11 |
|
| Pacing Limited-Content Text Messages |
2022-3-21 |
2022-6-30 |
|
| Session Oriented Enhancements For Text-Based Communications In a Contact Center |
2022-1-20 |
2022-7-28 |
|
| Adaptable Data Source Connection Strings |
2022-1-07 |
2022-4-28 |
|
| Detecting non-verbal, audible communication conveying meaning |
2021-9-27 |
2022-1-13 |
|
| Communication attempts management system for managing a dialer in a contact … |
2021-9-17 |
2022-3-24 |
|
| Handling an outbound call reaching a voicemail service |
2021-8-16 |
2023-5-02 |
2023-5-02 |
| Originating Group Text Calls in a Contact Center |
2021-8-02 |
2021-11-25 |
|
| Best Time to Send Limited-Content Text Messages to Parties |
2021-7-19 |
2022-1-13 |
|
| Processing blocked session initiation protocol (SIP) calls in a contact center … |
2021-2-02 |
2023-6-20 |
2023-6-20 |
| Providing improved contact center agent assistance during a secure transaction … |
2020-8-20 |
2023-6-27 |
2023-6-27 |
| Handling a callback call in a contact center in response to a limited-content … |
2020-7-17 |
2021-2-09 |
2021-2-09 |
| Enhanced abandoned call recovery for a contact center |
2020-4-23 |
2023-1-03 |
2023-1-03 |
| Communication management system for supporting multiple agent communications … |
2020-4-03 |
2021-3-30 |
2021-3-30 |
| Auto-correcting voice quality in real-time |
2020-1-31 |
2021-3-30 |
2021-3-30 |
| Handling a callback call in a contact center in response to a limited-content … |
2020-1-16 |
2020-8-18 |
2020-8-18 |
| Indicating number sources used to define a whitelist for a smartphone-based … |
2019-11-15 |
2022-11-08 |
2022-11-08 |
| Communication attempts management system for managing a predictive dialer in a … |
2019-10-09 |
2020-9-22 |
2020-9-22 |
| Transferring an interaction between an agent at a contact center and a party … |
2019-9-19 |
2020-12-29 |
2020-12-29 |
| Graphical user interface for managing multiple agent communication sessions in … |
2019-9-12 |
2021-3-23 |
2021-3-23 |
| Queueing multi-channel communications for a contact center |
2019-8-27 |
2020-4-07 |
2020-4-07 |
| Universal configurations |
2019-8-23 |
2020-9-15 |
2020-9-15 |
| Queueing Multi-channel communications for a contact center |
2019-8-08 |
2020-3-03 |
2020-3-03 |
| Limited-content messaging system for a contact center |
2019-7-26 |
2020-8-11 |
2020-8-11 |
| Verification process for text-based communication channels |
2019-6-24 |
2019-10-15 |
2019-10-15 |
| Providing technical support in an augmented reality environment |
2019-6-11 |
2019-9-10 |
2019-9-10 |
| Identifying and processing neighbor spoofed telephone calls in a VoIP-based … |
2019-4-11 |
2020-2-04 |
2020-2-04 |
| Automatic dialer call pacing in a contact center |
2019-4-09 |
2019-11-05 |
2019-11-05 |
| Establishing a target handle time for a communication in a contact center |
2019-3-29 |
2019-8-13 |
2019-8-13 |
| Managing multiple agent communication sessions in a contact center |
2019-3-25 |
2020-2-18 |
2020-2-18 |
| Answering machine detection for a contact center |
2019-3-15 |
2020-3-24 |
2020-3-24 |
| Agent speech coaching management using speech analytics |
2019-2-15 |
2021-8-10 |
2021-8-10 |
| Optimization of speech analytics system recognition thresholds for target word … |
2018-12-13 |
2021-1-12 |
2021-1-12 |
| Using semantically related search terms for speech and text analytics |
2018-11-02 |
2020-11-24 |
2020-11-24 |
| Establishing a target handle time for a communication in a contact center using … |
2018-10-26 |
2019-3-19 |
2019-3-19 |
| Dialing a telephone number subject to an autodialer prohibition in a contact … |
2018-10-19 |
2020-8-11 |
2020-8-11 |
| Calling party number selection for outbound telephone calls to mitigate … |
2018-10-18 |
2019-2-12 |
2019-2-12 |
| Originating calls in a contact center either in a voice dialing mode or a text … |
2018-10-17 |
2019-12-24 |
2019-12-24 |
| Using enhanced answering machine detection (“AMD”) to detect reassigned numbers |
2018-10-15 |
2019-11-12 |
2019-11-12 |
| Queueing communications for a contact center |
2018-9-25 |
2019-2-05 |
2019-2-05 |
| Bridging a third party onto a contact center communication |
2018-8-23 |
2018-11-13 |
2018-11-13 |
| Agent interaction with a party using multiple channels of communication |
2018-6-14 |
2019-11-05 |
2019-11-05 |
| Facilitating agent management of consent for a party associated with multiple … |
2018-4-24 |
2020-4-14 |
2020-4-14 |
| Using real-time speech analytics to navigate a call that has reached a machine … |
2018-3-22 |
2018-8-07 |
2018-8-07 |
| Reviewing portions of telephone call recordings in a contact center using topic … |
2018-2-22 |
2019-5-28 |
2019-5-28 |
| LED light bulb and lighting fixture |
2018-2-13 |
2018-12-11 |
2018-12-11 |
| Handling audio path failure and poor quality of service for voice calls in a … |
2017-12-20 |
2019-2-19 |
2019-2-19 |
| Accurate dispositioning of a telephone call by reconciling cause codes with in- … |
2017-9-06 |
2019-3-05 |
2019-3-05 |
| Systems and methods of manufacturing engineered molded cellulose panels |
2017-8-30 |
2018-5-10 |
|
| Forecasting and scheduling campaigns involving different channels of … |
2017-8-24 |
2018-3-20 |
2018-3-20 |
| Robocall management system |
2017-8-22 |
2019-12-31 |
2019-12-31 |
| Augmenting call progress analysis with real-time speech analytics |
2017-8-21 |
2018-9-25 |
2018-9-25 |
| Best time to communicate with parties having multiple contacts |
2017-7-11 |
2017-10-03 |
2017-10-03 |
| Dynamic display of real time speech analytics agent alert indications in a … |
2017-7-06 |
2019-8-06 |
2019-8-06 |
| Telephone call processing modifications related to call acceptance for an … |
2017-6-30 |
2018-4-10 |
2018-4-10 |
| Utilizing predictive models to improve predictive dialer pacing capabilities |
2017-6-16 |
2017-10-31 |
2017-10-31 |
| Configuring contact center components for real time speech analytics |
2017-6-08 |
2017-12-26 |
2017-12-26 |
| Controlling a secure audio bridge during a payment transaction |
2017-5-26 |
2019-2-12 |
2019-2-12 |
| Pacing outbound communications that generate inbound communications |
2017-5-22 |
2018-2-13 |
2018-2-13 |
| Aural communication status indications provided to an agent in a contact center |
2017-5-01 |
2018-7-10 |
2018-7-10 |
| Reviewing call checkpoints in agent call recording in a contact center |
2017-4-17 |
2019-1-29 |
2019-1-29 |
| Using a speech analytics system to control whisper audio |
2017-4-13 |
2018-1-30 |
2018-1-30 |
| Agent override of a call answering outcome determination of an outbound call in … |
2017-4-07 |
2019-2-05 |
2019-2-05 |
| Answering machine detection (“AMD”) for a contact center by using AMD meta-data |
2017-3-15 |
2020-1-07 |
2020-1-07 |
| Providing compliance enforcement for manually dialed wireless numbers in a … |
2017-3-10 |
2019-2-26 |
2019-2-26 |
| Functions and associated communication capabilities for a speech analytics … |
2017-2-07 |
2017-10-03 |
2017-10-03 |
| Forecasting and scheduling campaigns involving sending outbound communications … |
2017-2-03 |
2017-8-15 |
2017-8-15 |
| Call record processing module for controlling call origination in voice and … |
2017-1-19 |
2018-1-23 |
2018-1-23 |
| Lighting fixture |
2016-12-15 |
2020-2-04 |
2020-2-04 |
| Predicting outcomes for events based on voice characteristics and content of a … |
2016-12-14 |
2017-10-03 |
2017-10-03 |
| Regulate current battery usage of a mobile device |
2016-11-02 |
2017-6-20 |
2017-6-20 |
| Constant-current constant-voltage (cccv) control unit power supply |
2016-8-26 |
2018-1-04 |
|
| Management system for using speech analytics to enhance contact center agent … |
2016-8-17 |
2017-6-27 |
2017-6-27 |
| Hook |
2016-8-09 |
2017-9-05 |
2017-9-05 |
| Managing contact attempts to an account in a contact center |
2016-8-05 |
2018-6-12 |
2018-6-12 |
| Light control switch |
2016-7-25 |
2017-9-05 |
2017-9-05 |
| Automatic calling list scheduler |
2016-7-19 |
2017-4-04 |
2017-4-04 |
| Power transformer |
2016-6-08 |
2017-9-28 |
|
| Integrating two-dimensional barcodes and embedded links with call center … |
2016-5-19 |
2017-7-18 |
2017-7-18 |
| Power supply |
2016-5-12 |
2017-6-15 |
|
| Dialing Telephone Numbers in a Contact Center Based on a Dial-Type Indicator |
2016-5-02 |
2016-8-25 |
|
| Using a speech analytics system to control pre-recorded scripts for debt … |
2016-4-28 |
2017-1-24 |
2017-1-24 |
| Agent assisting system for processing customer enquiries in a contact center |
2016-3-28 |
2017-12-19 |
2017-12-19 |
| Using a speech analytics system to offer callbacks |
2016-3-25 |
2016-9-06 |
2016-9-06 |
| Led light bulb |
2016-3-24 |
2016-12-29 |
|
| Protecting sensitive information provided by a party to a contact center |
2016-2-24 |
2017-10-10 |
2017-10-10 |
| Led covers and led light bulbs incorporating the same |
2016-1-15 |
2016-12-29 |
|
| Sending callback text messages from a contact center |
2015-10-12 |
2016-8-23 |
2016-8-23 |
| Live call debugging and monitoring tool for an interactive voice response unit |
2015-10-08 |
2019-2-19 |
2019-2-19 |
| Reviewing call checkpoints in agent call recordings in a contact center |
2015-9-02 |
2017-6-06 |
2017-6-06 |
| Calling party number selection for outbound calls |
2015-8-28 |
2016-7-19 |
2016-7-19 |
| Image sensor comprising isolated germanium photodetectors integrated with a … |
2015-8-25 |
2015-12-17 |
|
| Using a speech analytics system to control recording contact center calls in … |
2015-8-24 |
2018-4-10 |
2018-4-10 |
| Mapping SIP cause codes in a contact center for improved tracking of call … |
2015-8-10 |
2017-5-16 |
2017-5-16 |
| Management of checkpoint meta-data for call recordings in a contact center |
2015-7-09 |
2019-3-19 |
2019-3-19 |
| Compliance management of recorded audio using speech analytics |
2015-6-18 |
2017-1-10 |
2017-1-10 |
| Contact center speech analytics system having multiple speech analytics engines |
2015-3-18 |
2016-3-29 |
2016-3-29 |
| System and method for preemptive goals based routing of contact records |
2015-3-03 |
2017-7-11 |
2017-7-11 |
| Method and system for distributing outbound telephone calls |
2015-3-03 |
2017-7-04 |
2017-7-04 |