Core earnings for the quarter were $0.47 per share. Excluding significant items, core earnings were $0.84 per share. We’ve taken a $45 million accrual, or $0.28 per share, in connection with the CFPB litigation. We accrued for legal matters as required based on developments over the quarter. We remain confident about the strength of our case. At the same time, we’re open to finding a solution that’s acceptable to all parties to put this matter behind us. In addition, as part of our regular quarterly review of critical accounting assumptions, we updated certain accounting assumptions in the third quarter. These updates slightly reduced our overall results. Joe will highlight the impacts to individual line items in his remarks. We remain focused on helping our borrowers who have federally-owned student loans successfully navigate the resumption of payments, which includes helping them identify and access various repayment options.

While it’s still early days, we have not yet seen significant changes to repayment patterns on loans we hold. Let me turn to our in-depth review. As I mentioned, while the bulk of the review work remains ongoing, initial insights led us to take some initial important actions. For example, we’ve reduced the substantial capital investment we have planned to make this year in in-school originations, and we’re evaluating ways to reduce capital intensity and generate higher returns in this activity. I’ll talk more about this action shortly. The scope of the reviews are comprehensive and being conducted with an open mind and a critical eye. There’s no part of our business exempt from a hard look and a set of tough questions. We’re also evaluating opportunities to variablize costs across several parts of our business, including within our loan servicing activities.

There are several cross-functional teams across multiple work streams, each grounded in the ultimate goal of identifying and evaluating a range of alternatives to deliver greater value to our shareholders. The executive team and I are managing the effort with regular and frequent updates and clear oversight from our board. We’re pleased with the progress we’ve made in identifying and evaluating alternatives, and in certain instances, beginning to take actions. We look forward to continuing to provide updates as we move forward. Let me now discuss loan originations and the actions I took. We originated $204 million of in-school loans during the quarter, bringing our year-to-date total to $292 million. The year-to-date total is flat to last year.

This reflects actions we took to reduce loan acquisition spending, the overall interest rate environment, and changes in interest rates on federal student loans. Our plans for the year had included an ambitious in-school loan origination growth target. That target required a substantial and long-term commitment of capital for loan acquisition costs, to establish life of loan loss reserves, and equity and unsealed debt capital. I needed to be more confident that we could achieve our targeted returns before committing that capital. As a result, I implemented a reduction in our in-school acquisition spending during the third quarter. We also adjusted our pricing in the marketplace during the third quarter to improve our margins. We took these two steps while remaining disciplined about maintaining high credit quality.

These actions impacted our volume. Our in-school origination volumes also reflect a changing mix between graduate and undergraduate students. Our lending to undergraduate students grew 22% year-to-date, compared to the same period last year, to 163 million. At the same time, our graduate volume, which represents a higher percentage than the overall in-school market, was down. There was a much smaller difference this year compared to last year, in the rate of a federal graduate loan compared to a private loan, which was another contributing factor to our graduate volume being down. We have confidence in our capabilities and in the opportunities in the in-school market. We’re evaluating ways to enhance capital efficiency. We believe that we can grow steadily and sustainably with margins and credit quality that deliver appropriate returns.

Our refi originations during the quarter were $178 million, bringing our year-to-date total to $456 million. As we’ve discussed previously, the addressable market in refi is driven primarily by interest rates. While we experienced a modest increase in interest in refinancing from federal borrowers as the government payment resumption date approached, we continue to view the opportunity in refi originations to remain more limited than in prior years until rates declined significantly. Our business processing solutions segment had a strong quarter. Revenue from traditional services increased 33% year-over-year. This segment’s growing organically with very low capital requirements. The trends we’re seeing in many of our target markets are encouraging and our pipeline of potential new business is promising.

A healthcare professional using an iPad to help a patient intake process. Editorial photo for a financial news article. 8k. --ar 16:9

In the healthcare space, we’re seeing renewed post-pandemic interest by medical systems and other healthcare providers. Our extend healthcare affiliate has strong credentials to navigate the increasing complexity of claims processing while providing clients with lower costs and increased cash flows. Within government services, we’ve grown by achieving a high percentage of contract renewals, winning new business, and applying our capabilities to new types of clients. We provide on the channel contact centers that allow federal agencies, states, municipalities, tolling and parking authorities to better serve their constituents and manage revenue streams. To close out my remarks, we’ve achieved strong results this past quarter. While continuing to execute well against our plans for the year, we also have taken initial actions resulting from the review of our businesses and we’re making great progress on ways in which we can deliver more.

We look forward to providing a comprehensive update on our review as soon as possible. I want to acknowledge and thank my colleagues across the organization who make it possible to deliver these results while also focusing on ways to deliver greater value to shareholders. With that, I will turn it over to Joe for a review of this quarter’s results and I look forward to your questions later in the call.

Joe Fisher: Thank you, Dave, and thank you to everyone on today’s call for your interest in Navient. During my prepared remarks, I will review the third quarter results for 2023 and provide updated guidance for the remainder of the year. Key highlights from the quarter beginning on slide three include third quarter GAAP EPS of $0.65 and core EPS of $0.47, which contains significant items that reduced earnings by $58 million for $0.37 that I will discuss in greater detail as I review our segment results. FFELP NIM of 152 basis points, consumer lending NIM of 317 basis points, originations of $382 million, business processing revenues of $85 million with an EBITDA margin of 15%, and overall efficiency ratio of 49%. We maintained an adjusted tangible equity ratio of 8.7% while returning $94 million to shareholders through dividends and repurchases.

I’ll provide additional detail by segment beginning with federal education loans on slide four. As part of the quarterly review of our critical accounting assumptions, we updated our assumptions to reflect longer remaining life expectations on the portfolio. The increase in expected remaining loan terms resulted in slower premium amortization and increased both the FFELP NIM and provision in the quarter. The FFELP NIM of 152 basis points benefited from the revised estimate by $48 million for 45 basis points. After adjusting for this, our net interest margin was 107 basis points, which is in line with our expectations of 100 to 110 basis points for the full year. Partially offsetting the benefit to NIM from the extension of the FFELP portfolio was an increase in provision of $36 million as a greater amount of loan premium will need to be charged off in the future.

Delinquencies declined to 16.8% from 18.6% with forbearances flat year-over-year. Net charge-offs increased to 19 basis points and are consistent with our expectation of 10 to 20 basis points for the full year. So let’s turn to our consumer lending segment on slide five. We are seeing a slowdown in prepayment speeds in our private education refinance portfolio as borrowers with fixed interest rates have less of an incentive to refinance in the current higher rate environment. The resulting increase in the expected life of loan and its impact on loan premium amortization benefited the consumer lending them by $10 million for 21 basis points in the quarter. Adjusting for this benefit, we saw a net interest margin of 296 basis points, which is above our expectations of 280 to 290 basis points for the year.

Another significant item was a reduction in our expected recovery rate on previously charged off loans. This reduction contributed to $29 million over $36 million in total provision expenses for the quarter. Our credit performed as expected as charge-off rates improved to 1.66% from 2.01% from a year ago with stable late-stage delinquencies and forbearances. In the quarter, we originated $382 million of private education loans. This was comprised of $178 million of refinanced loan origination volume and $204 million of new in-school origination volume. Our in-school volume was driven in large part by the factors that Dave discussed. Our focus on generating high-quality loans at traditional four-year not-for-profit institutions with efficient acquisition costs and targeted margins.

Turning to allowance for loan losses and related coverage on slide six, we remain confident that we are adequately reserved for the expected life of loan losses given the well-seasoned and high credit quality of our portfolio. At the end of the third quarter, our allowance for loan losses was just under $1.1 billion for our entire education loan portfolio. While early indicators are positive, we continue to remain cautious in our outlook as borrowers with over $1.5 trillion in education loan balances that are not on our balance sheet but held by the U.S. government have begun making payments on their federal loans. And while the portfolio is primarily amortizing, we reserve $36 million for the FFELP loans related largely to a projected extension in the life of the portfolio and $36 million for private education loans of which $12 million is related to new origination volume and $29 million is related to the recovery adjustment I mentioned earlier in my remarks, which was partially offset by a $5 million release.

Let’s continue to slide seven to review our business processing segment. Total revenue increased $6 million to $85 million as revenue from our traditional BPS services increased $21 million or 33%. More than fully offsetting revenue associated with pandemic-related contracts from a year ago. Our EBITDA margin was 15% in the quarter and has steadily increased since the beginning of the year as we benefit from ongoing efficiency initiatives and the on boarding of new government services contracts. Turn to our capital allocation and financing activity that is highlighted on slide eight. We continue to maintain discipline, asset liability and capital management strategies with 84% of our education loan portfolio funded to term. Our adjusted tangible equity ratio of 8.7% is in line with our targeted range of 8% to 9% and up from 7.8% a year ago.

In the quarter, we reduced our share count by 3% through the purchase of 4.2 million shares. In total, we returned $94 million to shareholders through share repurchases and dividends. Let’s turn to expenses on slide nine. Our continued efforts to improve efficiency resulted in total expenses of $237 million, including a $45 million accrual related to developments in connection with the CFPB matter. We remain focused on identifying additional ways to accelerate expense reduction. Operating expenses declined 32% in the federal education segment and 8% in the corporate other segment when adjusting for the accrual as we continue to reduce costs associated with the amortization of our legacy portfolios. The increase in DPS expenses of $6 million was related to higher revenues as EBITDA remained stable year-over-year.

We achieved an efficiency ratio of 49% in the quarter and are currently at 52% for the year, better than our original four-year guidance of 55% to 58%. In closing, the third quarter’s results of $0.84 per share and taking into account the significant items I highlighted earlier in my remarks reflect the steps we have taken to efficiently manage our loan portfolio, achieve profitable growth, and maintain strong capital levels. We’re confident in our ability to deliver for the remainder of the year and are updating our full year core EPS guidance to a range of $2.92 to $3.02, which includes the impact of the significant items highlighted in the quarter. Before I close, I would first like to thank the full team at Navient for their continued commitment to create further value for all of our stakeholders.

Thank you for your time and I will now open the call for questions.

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