Insurers can offer digital, real-time payments to resolve claims more quickly and accurately

Amrish Singh

Enterprise General Manager, Metromile

Dave Glaser

President & COO, Dwolla

SAN FRANCISCO and DES MOINES, Iowa, Sept. 16, 2021 (GLOBE NEWSWIRE) -- Metromile Enterprise Solutions, LLC the cloud-based technology platform used by global property and casualty insurers to automate insurance claims, today announced an integration with Dwolla, a modern payments platform, into its no-code claims automation platform Metromile STREAMLINE.

With Metromile STREAMLINE and Dwolla, insurers worldwide can offer digital claims payments, including Real-time Payments via the RTP® Network, Automated Clearing House (ACH) transfers via the ACH Network or Push-to-Debit disbursements, helping to resolve claims more quickly and accurately.

Insurers can improve their customer experience, employee efficiency and reduce loss adjustment expenses by adopting digital payments. More than three out of four insurance claims are paid by paper checks, which can lead to delays as long as seven or more additional days and transaction costs ten times higher than digital payments.

“The majority of consumers want digital payments to receive their much-needed funds sooner, but many insurers cannot meet these needs with their current technology and processes. Our integration of Dwolla into Metromile STREAMLINE empowers insurers to provide multiple payment options and modernize their claims experience with greater efficiency and flexibility,” said Metromile Enterprise General Manager Amrish Singh.

Insurers and other companies are choosing Dwolla’s payment platform to seamlessly send payments programmatically. A single integration with Dwolla’s application programming interface (API), can give businesses the flexibility to initiate transfers across multiple payment methods, including ACH, Push-to-Debit and Real-Time Payment transfers for an ideal experience and more affordable cost.

“Our partnership with Metromile is a win-win for both the policyholder and the insurer,” says Dave Glaser, Dwolla’s President and COO. “Because we are so accustomed to digital interactions, archaic processes such as waiting for a check really stand out. Especially during time sensitive situations, being able to digitally transfer payments is not only more timely—it’s more affordable. Both sides of the transaction win with our partnership.”

Metromile STREAMLINE uses sophisticated data science modeling to reduce repetitive tasks done by claims adjusters and handlers so that they can spend more time providing service for claimants and customers with more complex needs.