Financial Institutions, Inc. (NASDAQ:FISI) Q4 2023 Earnings Call Transcript

Financial Institutions, Inc. (NASDAQ:FISI) Q4 2023 Earnings Call Transcript

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Financial Institutions, Inc. (NASDAQ:FISI) Q4 2023 Earnings Call Transcript January 26, 2024

Financial Institutions, Inc. isn’t one of the 30 most popular stocks among hedge funds at the end of the third quarter (see the details here).

Operator: Thank you all for joining. I would like to welcome you all to the Financial Institutions Inc. Fourth Quarter and Full Year 2023 Earnings Call. My name is Brika, and I will be your event specialist running today's call with you. All lines are on mute for the presentation portion of the call with an opportunity for questions-and-answers at the end. [Operator Instructions] And I would now like to pass the conference over to your host, Vice President and CEO, Mr. Martin Birminghamto begin. Hi, Martin, please go ahead.

Kate Croft: Thank you for joining us for today's call. Providing prepared comments will be President and CEO, Marty Birmingham, and CFO, Jack Plant. They will be joined by additional members of the company's finance and leadership teams during the question and answer session. Today's prepared comments and Q&A will include forward-looking statements. Actual results may differ materially from forward-looking statements due to a variety of risks, uncertainties, and other factors. We refer you to yesterday's earnings release and investor presentation, as well as historical SEC filings, which are available on our investor relations website for a safe harbor description and a detailed discussion of the risk factors relating to forward-looking statements.

We'll also discuss certain non-GAAP financial measures intended to supplement and not substitute for comparable GAAP measures. Reconciliations of these measures to GAAP financial measures were provided in the earnings release filed as an exhibit to Form 8-K. Please note, that this call includes information that may only be accurate as of today's date, January 26, 2024. I'll now turn the call over to President and CEO, Martin Birmingham.

Martin Birmingham: Thanks, Kate. Good morning, everyone, and thank you for joining us today. Throughout 2023 and the unprecedented pressures it brought to the banking industry, our company is proactive in defending deposits, growing relationships with new and existing customers, and strengthening liquidity and capital. The fourth quarter was no different, as we made strategic decisions in the best interest of the company that reflect our proactive effort to control expenses and put us in a stronger position going into 2024. In December, we announced changes to our leadership team and an associated realignment that strengthens our ability to execute our long-term strategy by enabling us to operate in a more nimble manner by reducing layers of management and realigning key areas of our organization to better leverage the experience within our executive and senior leadership team, drive greater operational efficiency and process improvements, particularly within our retail franchise, accelerate growth of our digital engagement, while ensuring our customer-facing teams remain in a strong position to provide value-added services, align marketing, brand strategy, and enterprise sales more closely with our long-term growth targets, and continue to carefully manage expenses, particularly within salaries and benefits and third-party vendor relationships.